Healthcare quality is a measure of the care provided to patients, and is an important factor in determining patient satisfaction. Recent advancements in healthcare delivery systems have made measuring healthcare quality easier than ever before. In my location, the recent example of healthcare quality that has been positively discussed and highlighted among many people is the partnership between two local health systems, Yale New Haven Health System (YNHHS) and Hartford Healthcare (HHC), which was formed in early 2020. The two organizations created what they call an “integrated network” that includes more than 1,500 physicians from both organizations providing coordinated care to patients at 24 locations throughout Connecticut and western Massachusetts. This new network allows for improved access to primary care services, specialty medical services and mental health care among other benefits for patient care (Francis et al., 2021).
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