Select a service process and describe the process with no more than ten process steps.
Discuss where bottlenecks may occur and make suggestions to improve the process.
If you can get the data, estimate the throughput of the process
One of the biggest challenges facing businesses today is delivering exceptional customer service. This is because the same goods and services have become commodities, and it is difficult to gain a competitive advantage and provide customers with better perceived value than competitors (Le et al., 2019). In this case, designing an appropriate and effective current flowchart for customer service can be a key issue in differentiating your company from the industry. A basic framework for customer relationship management should be able to be developed using a customer service flowchart. Likewise, you need to ensure that the user’s contacts can be tracked. These customer inquiries and complaints are presented in the form of flowcharts for control, diagnosis and remediation. In some cases, the process of care requires escalation to another tier of services to resolve disputes and ensure the process continues without interruption or unnecessary delay (Zhang and Lyden, 2019). Customers first fill out the job request form with their data and information, which is the first stage of the service process. Second, the waiter receives the notification. Third, clerks must evaluate and categorize requests reported by consumers on their forms. If the information is insufficient, they should contact the user again and ask for more information. continue…
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