Management Styles and Costco Success.Management Styles in Service Operations Recall the 3 difference management styles (Messiah, Servant, or Commander). Write an analysis of the management style in 1 real-life service firm that is Costco. How does management measure “success”? Does management emphasize quality in the way espoused by Juran? Are the concepts of the service profit chain used? Would they be appropriate? What specific improvements do you believe are possible?

Management Styles and Costco Success

According to recent research, there are three main management styles in service operations: the Messiah style, the Servant style, and the Commander style (Henderson & Silva, 2019). The Messiah style is characterized by a strong focus on customer satisfaction and employee empowerment, with managers taking on a mentor-like role. The Servant style is similar, but with an emphasis on collaboration and teamwork. Finally, the Commander style is more directive, with managers taking a more top-down approach and focusing on efficiency and results (Henderson & Silva, 2019). In the case of Costco, it seems that the company employs a combination of the Servant and Commander styles. According to a case study by Kim and Lee (2020), Costco’s management emphasizes both customer satisfaction and efficiency, with a strong focus on cost control and profitability. In terms of measuring success, the company uses a variety of metrics, including customer satisfaction scores and financial performance indicators such as sales and return on investment (Kim & Lee, 2020). In terms of quality, it appears that Costco does prioritize the concepts espoused by Juran, such as continuous improvement and customer focus (Kim & Lee, 2020). Cont…

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