Improving Service Value Hospitals
Value-added service refers to the additional benefits or improvements that a hospital can provide to its patients beyond the basic medical care they receive. These can include things like more personalized attention from doctors and nurses, greater convenience and accessibility, and a higher level of comfort and amenities. According to a study published in the Journal of Health Services Research & Policy in 2019, value-added services are an important factor in patient satisfaction and can lead to improved health outcomes (Tran et al., 2019). There are several major reasons why it is important for hospitals to focus on adding value to patient services. First, in today’s healthcare market, patients have more options and are increasingly seeking out the highest quality care. By offering value-added services, hospitals can differentiate themselves and attract more patients. Additionally, value-added services can help to improve patient satisfaction, which can lead to increased loyalty and positive word-of-mouth promotion for the hospital. Finally, providing value-added services can also help to reduce healthcare costs in the long run, as patients who are more satisfied with their care are less likely to require additional medical interventions or hospitalizations (Tran et al., 2019). Cont…
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