Customer Service: Good vs. Bad
Customer service is an important part of any business, and it is essential to ensure customers are satisfied. The following scenarios will present a good and a bad customer service situation.
Scenario 1: Good
A freshman student, Samantha, is asking questions about the campus from the Office of Campus. She has many questions and the staff member is patient and takes the time to answer each of her questions. The staff member is friendly and helpful, and she gives Samantha extra information about campus activities.
Scenario 2: Bad
A parent is calling the Housing Office about an incident that happened in their student’s dorm. The staff member is short with them and does not provide any helpful information. The staff member is not patient and does not listen to the parent’s concerns. The staff member quickly ends the call without providing the parent with any further information.
Both of these scenarios demonstrate the importance of customer service. Good customer service can help create a positive experience that customers will remember, while bad customer service can create a negative experience that customers may never forget (Kerfoot, 2017; Thornton, 2019). It is important for businesses to provide customers with quality service in order to ensure customer satisfaction. Cont…
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more