Customer Service: Good vs. Bad. “Prepare two scenarios of a good customer service and bad customer service for a class activity. Please make it as detail and interesting as possible. So that students can give their feedback on the situation that is being presented. Such as a parent calling the school to be informed about a specific incident or a freshman that wants to know more about campus. P.S. These students that would be used in the scenarios or students that work on campus in different department on campus. Which includes: Office of campus, housing, administrative. Also, this activity is like an interactive session to educate the students about customer”

Customer Service: Good vs. Bad

Customer service is an important part of any business, and it is essential to ensure customers are satisfied. The following scenarios will present a good and a bad customer service situation.
Scenario 1: Good
A freshman student, Samantha, is asking questions about the campus from the Office of Campus. She has many questions and the staff member is patient and takes the time to answer each of her questions. The staff member is friendly and helpful, and she gives Samantha extra information about campus activities.
Scenario 2: Bad
A parent is calling the Housing Office about an incident that happened in their student’s dorm. The staff member is short with them and does not provide any helpful information. The staff member is not patient and does not listen to the parent’s concerns. The staff member quickly ends the call without providing the parent with any further information.
Both of these scenarios demonstrate the importance of customer service. Good customer service can help create a positive experience that customers will remember, while bad customer service can create a negative experience that customers may never forget (Kerfoot, 2017; Thornton, 2019). It is important for businesses to provide customers with quality service in order to ensure customer satisfaction. Cont…

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