In my organization, we have a policy that focuses on the needs of individuals experiencing mental health issues. This policy is designed to create an environment where those struggling with mental health challenges can feel safe and supported. It encourages team members to recognize signs of distress in patients and colleagues, respond appropriately, provide additional resources if necessary, and offer help when needed.

The policy outlines a series of steps to be taken when working with individuals who are struggling with stressors such as depression or anxiety. These steps include actively listening without judgement; using language that is non-stigmatizing and respectful; acknowledging feelings without trying to solve the problem; offering support strategies; providing referrals for professional help when appropriate; creating an action plan together; and seeking assistance from outside providers if needed. The goal of these steps is to ensure that no individual’s experience is ignored or minimized due to stigma or lack of understanding about mental illness.