Management and leadership are often used interchangeably, however there is a distinct difference between the two. Management is about implementation of plans and processes that ensure an organization achieves its objectives (Mintzberg, 2014). It involves activities such as planning, organizing, controlling systems, budgeting and staffing. A manager must be able to set goals for their team or organization and guide them in achieving these goals efficiently through established procedures. Characteristics of a good manager include strong organizational skills to effectively coordinate resources; problem solving abilities; communication skills so they can effectively communicate with stakeholders and team members; interpersonal skills which helps foster trust among personnel; goal orientation to plan strategically for the future; decision-making aptitude when presented with challenges or obstacles; and time management capabilities so that tasks can be completed on time (Gosling & Mintzberg 2019).