General heuristics refer to a type of cognitive bias which involves using mental shortcuts to judge situations and make decisions. When applied in the context of organizational culture, general heuristics can be used to make quick judgments about how changes should be approached or defended. For example, if an organization needs to implement a change but is met with resistance from some within the company, they could apply the “availability heuristic” (Kahneman & Tversky, 1973). This involves assessing what resources are available for implementing the change quickly and effectively. By identifying those resources early on, organizations can gain an advantage in executing their plans efficiently while also reducing potential opposition.
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