Review the following Case Study from the text: Principles of Information Systems:

DHL Uses Artificial Intelligence to Transform Logistics Operations DHL was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. In the competitive world of logistics, DHL is one of the world leaders, with a presence in over 220 countries and over 380,000 employees—which doesn’t even include the robots that work for the company. DHL is also a leader in using AI, machine learning, and robotics to enhance its business and satisfy customers.

DHL has been proactive in its approach to technology. Matthias Heutger, senior vice president and global head of innovation explains, “As the technological progress in the field of AI is proceeding at a great pace, we see it as our duty to explore, together with our customers and employees, how AI will shape the logistics industry’s future.” DHL’s Resilience360 Supply Watch software uses bothmachine learning and natural language processing to look for anomalies in the supply chain process. According to the company, the software scans for “140 different risk categories including financial, environmental, and social factors among risk resulting from crime, labor breeches, quality defects, and supply chain perils such as shortages, capacity constraints, and delays.” This software allows DHL to be proactive rather than reactive to issues—informing customers of issues before the customer becomes aware through other means.